Massachusetts Adult Literacy Hotline

Privacy Policy

We are committed to respecting the privacy of all our website visitors, and protecting the information that they share with us.

Information Collection on Our Website

When you visit our website, we gather information about your visit such as how and when you accessed the site, the pages you viewed within our site, how you found our site, and the website that you came from. We may also use cookies to collect information about the pages you view, the links you click and other actions you take on our site. If you provide it, we also collect information, such as your ZIP code and what type of program you’re looking for, in order to respond to your query, improve our services, and track general trends in the field.

We do not collect personally identifiable data except that which you voluntarily provide. We will only use your email address to contact you in response to your inquiries, and we will not divulge your email address to any other party except as necessary to respond to your query.

Information Collection on Our Phone Line

When you call the Hotline, we will ask for your name, telephone number, gender, ZIP code, and the type of program that you are looking for. All information that you provide is voluntary and you may decline to share any information, though declining to share certain information may prevent us from helping you find a program. If you provide this information during your call, it is entered into a secure database maintained by World Education, Inc., and may be aggregated and analyzed in order to improve our services and track general trends in the field.

Any personally identifiable information you provide is confidential. We will never divulge or sell your name or any personally identifiable information to any other party.

Policy Changes

We will post any changes to this policy on this site. When we post changes to this privacy policy, we will revise the “last updated” date on this page.

More Information

If you would like more information or simply have questions, please feel free to contact us.

Still Need Help? Give us a call! 1-800-477-8844